Direct Payments and Individual Service Fund Strategy (2021-2024):

Direct Payments and Individual Service Fund Strategy booklet – (2021-2024)

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Adult Care Services Direct Payment Booklet:

Provider Services Training Calendar (April 2026 – March 2027)

We are pleased to share the ACS Learning and Development Provider Services Training Calendar for April 2026 to March 2027.

This programme offers a wide range of training opportunities designed to support providers delivering adult social care to people living in Hertfordshire. The sessions aim to strengthen skills, knowledge and confidence across the workforce, supporting high-quality, person-centred care.

The calendar includes a blend of face-to-face and online learning, covering key areas such as:

• Safeguarding
• Mental health
• Dementia
• Medication
• Health and safety
• Learning disabilities
• Condition-specific training
• Behaviour of concern

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Booking information

To view available courses and book a place, please visit the ACS Learning and Development calendar here.

Most courses can be booked directly online via the course listings.

Who can attend:

These courses are open to providers of adult social care supporting Hertfordshire residents, including:

• Care providers
• Personal Assistants
• Direct Payment employers
• Voluntary and community organisations

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Charges:

From 1 April 2026, a part-subsidised charging structure applies:

• £30 per person for half day courses (up to 4 hours)
• £40 per person for full day courses
• Multi-day and specialist courses are individually priced

Exemptions

The following groups are exempt from charges:

• Hertfordshire County Council employees
• Family and unpaid carers
• Staff employed via a Direct Payment

If you are exempt, please contact the team directly to book:
📧 acslearninganddevelopment@hertfordshire.gov.uk

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Important information:

• You should obtain approval from your manager before booking where applicable
• You will receive confirmation once your place is secured
• Joining instructions will be sent in advance of the session
• If you have not received confirmation within 10 days of the course start date, please contact the team
• If you need to cancel your place, please provide notice via email
• Non-attendance may result in a charge

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Accessibility:

ACS Learning and Development are committed to ensuring all participants can access training fully.

If you have any specific requirements, please contact the team as early as possible so appropriate support can be arranged.

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View the full training calendar:

You can download or view the full calendar below, which includes:

• Full course details
• Dates and times
• Locations and delivery format
• Direct booking links

Please click here to view the full training calendar

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Introduction to Person centred care

Click here to view the introduction guide

 

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Help guide to joining FREE Direct Payment holder trainings and peer support using Microsoft teams

Click here to view the guide

 

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Direct Payments process flowchart

Click here to view the Direct Payments process flowchart

 

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Pre-paid card help guide

Click here to view the Pre-paid card help guide

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Your responsibilities as an employer fact sheet

Click here to view the employer responsibilities fact sheet

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S.M.A.R.T Goals printable sheet

Setting goals can help us reach what we want, it can be anything you would like to achieve such as learning a new skill, building confidence, becoming more active or feeling part of a community. S.M.A.R.T. targets can help, they can make big goals feel smaller and clearer.

 

Click here to view the Smart Goals Planner worksheet – printable

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Personal Assistant (PA) Interview questions help sheet – example script

Click here to view the Personal Assistant (PA) Interview questions help sheet – example script